Xfinity can't find modem - For other programs not listed, use these settings to connect your Comcast.net email: Incoming Mail Server Name: imap.comcast.net. Incoming Mail Server Port Number: 993 with SSL ON. If the Mail Client lets you select an authentication method, choose STARTTLS. If Needed: 143 with SSL ON. Outgoing Mail Server Name: smtp.comcast.net.

 
If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy. If not, try calling 1-855-652-3446. That is their self-install device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a .... Ween presale code

Sep 27, 2023 ... Your browser can't play this video. Learn more ... Xfinity modem lights meaning, watch befor calling Xfinity!! ... How To Self Install xFinity ...You can view the data usage overall on xfinity dot com My Account or on the My Account app, however, you can't see detailed usage. Since you're not sure where the data usage is coming from, I recommend reaching out to our Customer Security Assurance team at 1-888-565-4329. They're able to see more details and will be able to …We're always here to help you. Get the most out of your service, troubleshoot issues, even watch help videos. Visit My Account online or download the Xfinity App, the choice is yours. And if you have X1 TV, just press the A button or say "Help" into your Voice Remote. It's easy to manage your services online, anytime with XFINITY My Account so ...So it appears that in order to get into bridge mode I have to. Factory reset the modem. Establish a DHCP-mediated connection to the modem (i.e. the Linux box gets a 10.0.0.x address) Login to the admin page. Enable bridge mode; the Linux box automatically gets a new routable IP address. DO NOT power-cycle the modem.Advanced Settings at the bottom. Port forwarding at the top. Add port forward. Selected your PS5 under the device selection *note if you do not see it, you need to verify that your PS5 is connected to your home network, if not, restart the device or go to the network panel and "forget network" and reconnect it.If you're having connection problems with a specific mobile device, the best way to troubleshoot is with the Xfinity app. Log in to the Xfinity app. Select the WiFi tab. Select the specific device having issues. Scroll down and select Troubleshoot Device. Follow the prompts to determine what the problem may be and how to fix it.Xfinity Gateway. $. 15. 00 /mo. The next generation of WiFi technology is here. An Xfinity Internet modem + WiFi router in one, designed to deliver enhanced coverage and the benefits of xFi, our best WiFi experience. Plus, our new Xfinity Gateway is ultra fast with multi-gig speed capability where gig speeds are available, has 3x the bandwidth ...Xfi app cant find my gateway.. I got the modem, I plugged in the cables, the modem is on. I install the app, took the picture of the code, everything OK.Comcast customers with the X1 device will soon be able watch YouTube videos through their cable box. By clicking "TRY IT", I agree to receive newsletters and promotions from Money ...To turn off the Advanced Security feature in the Xfinity app: Go to the Security tab. Select Advanced Security. Select Turn Off under Advanced Security and follow the on-screen prompts. Notes: By disabling, you’ll lose 24/7 threat monitoring and real-time reporting on your home network.If the outage map doesn't show a problem, the cause may be poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.We're here to help you connect your wireless devices, such as gaming consoles, smart TVs and wireless printers, to your in-home WiFi network.Apr 14, 2022 ... Your browser can't play this video. Learn more ... Xfinity modem lights meaning, watch befor calling Xfinity!! ... FIND OUT Learn how to STOP ISP ...You can view the data usage overall on xfinity dot com My Account or on the My Account app, however, you can't see detailed usage. Since you're not sure where the data usage is coming from, I recommend reaching out to our Customer Security Assurance team at 1-888-565-4329. They're able to see more details and will be able to …To hard reset the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The user name and the password will now become the defaults of admin and password. You will lose any customized settings, and they will need to be re-configured from scratch. 0. 0.The new modem is a Motorola MB8611. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Xfi app cant find my gateway.. : r/Comcast_Xfinity. Cant setup my internet.. Xfi app cant find my gateway.. I got the modem, I plugged in the cables, the modem is on. I install the app, took the picture of the code, everything OK. But it says 'wait 4 minutes while we find gateway' or something like that, and it never finds any gateway. already ... It is not a WiFI issue becasuase: 1) We never lose the Wifi Connection. 2) Windows and Browsers report DNS errors when this "outage" happens. 3) My work VPN connection does not drop on my work laptop and I am still a able to to browse. This happens multiple times a day, and allways the same issue. The DNS resolution is down for 2-3 muinutes at ...Your modem will need to be provisioned to Xfinity. You’ll need to provide your MAC address and it needs to be connected to their cable. I did mine over the phone. You might be able to do it through the app. But I’m not sure. Reply. modboom. •. I also had this issue and had to call in. Running an Arris SB8200.No, and my service has been activated, the modem simply isn’t going online. I’m thinking it’s because my address isn’t correct under my profile, saying 213 instead of 206. Hopefully that’ll work. If your modem isn’t online it doesn’t matter what address it’s listed as…. It’s not getting a signal.Scroll down to the Xfinity row, then choose the Xfinity xFi app. Choose Show WiFi Password. The password(s) and network name(s) will show up on the screen. For more information on the xFi X1 TV box app, visit Using the Xfinity App on Your X1 TV Box. For Xfinity Internet Subscribers Without an xFi Gateway: Press the xfinity button on your …Here are detailed steps to direct message us: Click "Sign In" if necessary. Click the direct message icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window.As the subject states, I do not have a connect option on my Xfinity app and therefore I cannot configure my own wifi network. This here is what it looks like. This happened after turning on bridge mode. I did find this thread here that suggests some kind of glitch where turning on bridge mode will get rid of the ability to configure wifi on the ...Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.; A router connects your wired and wireless devices to your modem.; The Xfinity Wireless Gateway puts the technology of a modem and router into …Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.9 Messages. Saturday, October 29th, 2022 1:42 AM. Closed. Arris SB8200 Modem - Comcast Won't See Modem. Hello! I got an Arris SB8200 modem and when I tried to get it provisioned by Comcast they couldn't see it. I know this modem works but for whatever reason, it just couldn't be seen by the system. Xfinity - Home of the 10G Network Modems with Embedded Multimedia Terminal Adapters are cable modems with an analog-to-digital telephone adapter integrated with the modem’s cable network access hardware. This allow...If you aren’t prompted, proceed to step 3. Once you're signed in, select the Account icon from the top-left corner of the Overview tab on the Xfinity app. Select Activate xFi Gateway or Modem under the Devices section. You'll be prompted to scan the modem sticker from the box or the modem itself. And you're all done!For Xfinity Internet customers with gateways. Press the xfinity button on your remote. Press the right arrow to get to the gear icon. Press the down arrow and choose Help. Press the right arrow, choosing the WiFi tile under the Tools section. The WiFi password (s) and network name (s) will show up on the screen.Go to the Connect tab. Select your network on the Xfinity app or select See Network on the xFi website. Select Advanced Settings under More. Select Port Forwarding from the menu. Select Port Forwarding. Choose the household device for the port forward you are setting up from the drop-down list of connected devices.So it appears that in order to get into bridge mode I have to. Factory reset the modem. Establish a DHCP-mediated connection to the modem (i.e. the Linux box gets a 10.0.0.x address) Login to the admin page. Enable bridge mode; the Linux box automatically gets a new routable IP address. DO NOT power-cycle the modem.Follow these steps to find your cable modem's IP address: Connect your computer to your modem (or a router connected to the modem) using an Ethernet cable. Open the Windows Command Prompt, the Linux Terminal, or the Terminal on Mac . Type ipconfig (Windows) or ifconfig (for Mac and Linux) and press Enter . Look for the Default Gateway line to ...Modem unable to lock to upstream channels suddenly. Hello, I've had Xfinity internet for about a week now. Things had been fine until this morning, seems my upstream light is blinking (as is downstream, occasionally) and my connection is mediocre. I still have internet, but anything requiring a stable connection (ex gaming) has noticable ...Best Xfinity-compatible modems. ARRIS S33 — Best for Gigabit Extra and Gigabit Plus plan ($159.00) Motorola MB8600 — Best for Gigabit and Ultrafast plan ($144.42) ARRIS SB6183 — Best for Fast plan ($49.00) NETGEAR CM400 — Best for Connect plan ($45.49) NETGEAR CM2050V — Best for voice plans: ($299.99) *Amazon.com price as of post date. Find out more about the benefits of renting an xFi Gateway. Xfinity Gateway models. We are always improving our equipment, and we recommend updating your device every two to three years in order to get the most out of your Xfinity Internet subscription. For specific details on all of our available gateway models, please see below. EG. You stated: " I purchased an Arris Wi-Fi Cable Modem ( model No. SBG8300), as it said it was compatible with Xfinity. "Compatible with Xfinity" simply means that it will work on their system. It does not specifically mean that it is compatible with Xfi / the app. The only RENTED devices that will work with Xfi are the ones that state "Xfi ...@RP009 Your comcast modem/router should work like anyother router. To connect the HUE bridge, is just like connecting any other device to a router. Connect it to a free port, and the other end to the HUE bridge. If you are using the comcast modem/router as a bridge to your personal router, then it has to hook up to your personal router.Aug 11, 2020 · Set the mode of the network to 802.11 a/n/ac . In other words, you want to remove the ax at the end. To do this, login into your gateway by going to 10.0.0.1 then Gateway->Connection->wifi. I do keep separate my two wifi networks (2.4 and 5) so I only changed one network (5mhz) 0. 2. Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.; A router connects your wired and wireless devices to your modem.; The Xfinity Wireless Gateway puts the technology of a modem and router into …Are you worried about the safety of your online activities? There’s a number of ways to keep yourself safe while you’re using your Xfinity internet, and we’re here to help you out ...I managed to fix my issue by using my old cable instead of the brand new one that came with the box. The app detected it after that and finished setting up. I get about 850 Mbps for wired connection, 70 Mbps over WiFi to my phone (not sure why so low), standing close to the gateway, 250 Mbps over WiFi from my iMac desktop. This is for a 1000 ...Go to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password). Scroll down to Devices. Find the modem and select Restart Modem. Select Start Troubleshooting to begin your modem restart. This can take up to seven minutes. Your home Internet will be offline during this process. Back to topInstead, type "Xfinity Support" there. • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. • - An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. • …Comcast performed well in an Internet speed study released Wednesday, but the federal report could still be a blow to the cable giant’s plan to buy Time Warner Cable. Comcast perfo...Learn how to install and activate your Xfinity Internet service for an xFi Gateway with the Xfinity app.If you are using an Xfinity modem/router combo, this will be known as the “modem login.” Here’s how to change your password using this method: Open a browser on your chosen device and head ...Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy. If not, try calling 1-855-652-3446. That is their device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem ...It will bring you to the chat AI assist. In the chat window, type port forward. The AI will respond the a number of prompts, select network. Then another list of prompts will load, select open advanced options. Finally, the last set of prompts will appear, where here you can select port forwarding."Aug 1, 2020 · 103.5K Messages. 4 years ago. If the "Online" indicator light on the modem is lit steadily, give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck ! 0. 0. Activate the Xfinity Stream App on Roku. Open the app from the Xfinity Channel in the Roku Channel Store and choose Sign In. Note: You can find the Channel Store on the home screen of any Roku device by going to the “Streaming Channels” section in the left menu. You’ll see the Activation Code screen on your Roku or Roku-connected device.A modem is an external or internal device thats function is to transmit digital data over communication lines. Traditional modems once used frequently with dial-up networks convert...XfinityDena. The best way to view or change your WiFi password is to sign in to your https://comca.st/3sn3KhX or access your WiFi information via My Account using a web browser your desktop, laptop or mobile device. Here is a link that will walk you through the process on how to view or change the WiFi password https://comca.st/3iTZWBK.Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.9 Messages. Saturday, October 29th, 2022 1:42 AM. Closed. Arris SB8200 Modem - Comcast Won't See Modem. Hello! I got an Arris SB8200 modem and when I …Dec 29, 2017 · Additional information about how to log into your Xfinity Modem can be found here, in the "Advanced Features: Restart With the Admin Tool" section. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. A modem is an external or internal device thats function is to transmit digital data over communication lines. Traditional modems once used frequently with dial-up networks convert... Xfinity Internet or WiFi Connection Troubleshooting; Check Your Computer's Performance; Test Your Router's Internet Access; Tips for Better WiFi Network Performance; Can't Connect to Home Network - Troubleshooting; Basic Troubleshooting for Your Home Network; Xfinity Internet and WiFi Connection Troubleshooting for Your Customer Owned/Third ... Set Up Website Blocking. To set up website blocking from the Wireless Gateway's Admin Tool website: Go to https://comca.st/3pOWdrT. Log in with your Xfinity ID and password. Go to Parental Control > Managed Services. The Managed Services menu allows you to prevent access to applications and services.Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Here are detailed steps to direct message us: Click "Sign In" if necessary. Click the direct message icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window.It sounds like these are the steps: 1) Split the 5 and 2.4 networks. 2) disable the 5 GHz network via logging into the router (10.0.0.1), (I don't see another option available through in the app) 3) connect all your 2.4 only tech - which usually involves a person's cell phone, so the cell phone needs to be connected to the 2.4 network.Jun 1, 2022 ... If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have ...Follow these steps to configure Windows 10 network settings on your computer. Right-click on Start. Select the Network Connections option. Double-click on the network connection you are using. Click Properties (you must be logged in as Administrator, or you will be prompted to log in). Click the Networking tab.To turn off the Advanced Security feature in the Xfinity app: Go to the Security tab. Select Advanced Security. Select Turn Off under Advanced Security and follow the on-screen prompts. Notes: By disabling, you’ll lose 24/7 threat monitoring and real-time reporting on your home network.A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network. A router connects your wired and wireless devices to your modem. The Xfinity Wireless Gateway puts the technology of a modem and router into one piece of equipment, creating the fastest, most reliable in-home WiFi.103.5K Messages. 4 years ago. If the "Online" indicator light on the modem is lit steadily, give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck ! 0. 0.The app on my phone is unable to find the device and I’m thinking it is due to my phone being old and.it having trouble connecting to WiFi at my previous residence. I have two coax cable ports at my place and have tried connecting from both. ... I'm sorry to hear you're having issues activating your modem, but you have definitely come to the ...If not, try calling 1-855-652-3446. That is their device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. ( edited)Cable companies aren’t terribly popular with their customers, and the size of their monthly bills goes a long way toward explaining why. Cable companies aren’t terribly popular wit...If you can't log in to your modem, try using a different browser, check the physical connections, and turn off web security tools. This article explains how to log in to a modem. Instructions apply broadly to all cable modems and router-modem combos.Comcast performed well in an Internet speed study released Wednesday, but the federal report could still be a blow to the cable giant’s plan to buy Time Warner Cable. Comcast perfo...If you have questions related to the Data Usage Meter, please call us at 1-888-565-4329, and a service representative from the Customer Security Assurance department will be able to help you. The hours of our Customer Security Assurance department are 8:00 a.m. to 12:00 a.m. Eastern Time (ET), seven days a week.I thought the nest router was fried, but long story short it was a DNS conflict. Google wifi support were very helpful in troubleshooting. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. Set primary to be 8.8.8.8, secondary to be 8.8.4.4.Follow these steps to find your cable modem's IP address: Connect your computer to your modem (or a router connected to the modem) using an Ethernet cable. Open the Windows Command Prompt, the Linux Terminal, or the Terminal on Mac . Type ipconfig (Windows) or ifconfig (for Mac and Linux) and press Enter . Look for the Default …1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networking issues. If the speeds are still poor, concentrate on modem/signal issues. Do not test speeds over WiFi.Setting up a router for use with Comcast Internet services involves connecting the modem to the router and the router to the computer. It is a simple task that requires one extra E...iPhone/iPod touch: If you're a Comcast DVR user, you just got one very good reason to download the Comcast Mobile App for your iPhone: The free app manages your DVR recordings so y...Aug 1, 2020 · 103.5K Messages. 4 years ago. If the "Online" indicator light on the modem is lit steadily, give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck ! 0. 0. Jun 1, 2022 ... If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have ...Check the power and connections for your devices. If there are no reported outages, check for these common device issues: Make sure the plugs for the devices haven’t come loose, the outlets are working and a fuse hasn’t blown. Check that all the cable connections are secure. If your TV is hooked up to a TV Box, VCR, or DVD player, check ...Modem unable to lock to upstream channels suddenly. Hello, I've had Xfinity internet for about a week now. Things had been fine until this morning, seems my upstream light is blinking (as is downstream, occasionally) and my connection is mediocre. I still have internet, but anything requiring a stable connection (ex gaming) has noticable ...

If you don't sign in or aren't an Xfinity customer, you'll need to enter your Street Address and select a Download speed from the drop-down menu. Then, click the Find Devices button to show all equipment compatible with the download speed you chose. You'll see recommended devices. Click Get Gateway if you’d like to rent an xFi Gateway. . Statcare salina ks

xfinity can't find modem

I can not access my modem's settings through the default gateway of 10.0.0.1. I have tried accessing it while plugged in with ethernet and that does not work either. I am only able to access the settings for a minute or two after I reset the modem by hitting the reset button on the back, and then I lose connectivity.Jun 18, 2022 · So it appears that in order to get into bridge mode I have to. Factory reset the modem. Establish a DHCP-mediated connection to the modem (i.e. the Linux box gets a 10.0.0.x address) Login to the admin page. Enable bridge mode; the Linux box automatically gets a new routable IP address. DO NOT power-cycle the modem. Advanced Settings at the bottom. Port forwarding at the top. Add port forward. Selected your PS5 under the device selection *note if you do not see it, you need to verify that your PS5 is connected to your home network, if not, restart the device or go to the network panel and "forget network" and reconnect it.From ARPA to Comcast and Progressive, there are up to $25K in grants available now for small businesses in communities across the country. One of the many benefits of grants is the...Xfinity Internet or WiFi Connection Troubleshooting; Check Your Computer's Performance; Test Your Router's Internet Access; Tips for Better WiFi Network Performance; Can't Connect to Home Network - Troubleshooting; Basic Troubleshooting for Your Home Network; Xfinity Internet and WiFi Connection Troubleshooting for Your Customer Owned/Third ...Click the pencil icon at the far right of "security.tls.version.min" to edit the cutoff setting prevening your login, which is currently 3. 6. Type "1" and hit return. 7. Type "192.168.0.1" in the address bar and hit return. 8. Click "advanced" and then "Accept the risk and continue". 9.Select Restart your Gateway . The process takes about 12 minutes to complete. Troubleshoot internet through xfinity.com to restart your gateway. If you’re not using the Xfinity app, xfinity.com is another option to troubleshoot your internet device remotely. Go to the Devices page in your account.To turn off the Advanced Security feature in the Xfinity app: Go to the Security tab. Select Advanced Security. Select Turn Off under Advanced Security and follow the on-screen prompts. Notes: By disabling, you’ll lose 24/7 threat monitoring and real-time reporting on your home network.Access your voicemail mailbox system following the instructions above. From the main menu, press 4 for personal options. Press 2 for administrative options. Press 1 for general options. Press 4 for message detail playback options. You then have the following choices: Press 1 to toggle automatic playback of the date and time each message was ...Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Have a quick question? Ask …If you are using an Xfinity modem/router combo, this will be known as the “modem login.” Here’s how to change your password using this method: Open a browser on your chosen device and head ...It sounds like these are the steps: 1) Split the 5 and 2.4 networks. 2) disable the 5 GHz network via logging into the router (10.0.0.1), (I don't see another option available through in the app) 3) connect all your 2.4 only tech - which usually involves a person's cell phone, so the cell phone needs to be connected to the 2.4 network.If you have a Comcast account, odds are good that you get one or more services through Xfinity, a Comcast subsidiary that provides Wi-Fi, cable and digital TV packages, mobile serv...So it appears that in order to get into bridge mode I have to. Factory reset the modem. Establish a DHCP-mediated connection to the modem (i.e. the Linux box gets a 10.0.0.x address) Login to the admin page. Enable bridge mode; the Linux box automatically gets a new routable IP address. DO NOT power-cycle the modem.Xfinity modem problems can stem from various factors, from network congestion and signal interference to outdated firmware or physical damage to the modem. Sometimes, your Xfinity Internet plan's speed might not match your home's Internet demand, leading to slow speeds or frequent disconnections.May 18, 2022 ... If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or ...Instead, type "Xfinity Support" there. • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. • - An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. • …I appreciate the time you have taken to work on this and we definitely have steps we can take to look into this. Ethernet devices should show up as all devices connected can show in the app. I have the same model and all my wired devices show, even the ones on my switch on port 2. If you have an ethernet switch it needs to be used on …place it in bridge mode and connect a Wifi router, or. replace it with a customer-owned modem and router. If you are already using your own modem and router or you've added a router to a rental gateway in bridge mode, just use the router's "clone MAC" facility, and then reboot the modem. A VPN is another possibility.May 18, 2022 ... If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or ....

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